Order ahead. Walk in to a ready drink.
Docket is how independent UK cafés take pre-orders. Pick your drink on your phone, pay, and collect it without the queue. Cafés keep their own branding, and every new order appears on a kitchen screen that sounds a loud alert, so staff hear it even when they’re at the other end of the counter.
No download needed. Open it in your browser and add it to your Home Screen if you like.
Collect from the counter. Ready around 08:25.
For customers
The whole thing takes about as long as it takes to say your order. No account to create, no app store.
From menu to counter
Little things that help
- Sign in only if you want toEnter your email and a 6-digit code to keep favourite cafés, favourite orders and loyalty stamps on every device.
- Your usual, rememberedSet defaults such as oat milk or decaf, and they’re picked for you each time.
- Allergens that follow youTurn on your allergens in Settings and menus flag what to avoid. The café is told with your order.
- Loyalty stampsCafés can run a stamp card. It shows as “5/8 Stamps Collected”, with a free drink at the end.
- Something wrong?Every completed order has a Support button: ask for help, report a problem, or request a refund with photos.
For cafés
Take pre-orders and payments without building your own app. Your logo and colours lead inside your menu; Docket stays in the background.
The kitchen screen
A new order rings a loud chime and keeps nagging until someone accepts it. Tickets read from two metres away on a tablet.
- Never miss an orderChime, push alerts and optional Star thermal-printer tickets.
- Stay in control in a rushPause new orders or add 10 minutes to prep time with one tap, per branch.
- Scheduled orders stay quietThey appear at pickup time minus your prep time, not at 7am for a 1pm lunch.
- Several sitesBranches have their own hours, addresses and menu availability under one account.
Set up your way
- Your brand, your menuLogo, brand colour, categories, options and extras, allergens and dietary tags, special hours.
- Offers and loyaltyDiscount codes, plus a stamp card: a stamp per order or per item, rewarding a discount or a free product.
- Refunds that fitRefund single items or the whole order. Customer refund requests land in a Disputes page, and you have 7 days to respond.
- Practise firstTest mode lets you place fake orders from your own store without paying.
- Get foundPrint a QR poster that opens your menu. Reviews and your food hygiene rating are shown to customers.
- Real helpChat to support from inside the kitchen app. An AI assistant that knows Docket answers straight away, and a person steps in (by email) when it can’t help.
Launching your café
Money, plainly
Customers never pay a Docket surcharge. Cafés pay 5% of each paid order, taken from the payout by Mollie. Mollie’s own card fees are separate.
A £10.00 order
Before Mollie’s card processing fees. Refer another café and you both pay 2.5% for 30 days.
If you’d rather keep the full £10.00
Cafés can switch on “off-hand service fee to customer”. Prices go up by just enough to cover the fee. It’s the price that changes, not an added charge.
Prices on Docket can never be more than 7.5% above in-store prices.
Held to a standard
Docket checks the Food Standards Agency’s public hygiene ratings automatically. Food businesses rated 3 or below are not allowed on the platform, and are hidden from customers until their rating is 4 or 5.
Cafés agree to our Merchant Terms before they launch, including the 7.5% price rule. If a customer asks for a refund and the café doesn’t reply within 7 days, the refund is granted automatically.